Certification in Supplier Diversity 2026 – 400 Free Practice Questions to Pass the Exam

The correct answer highlights that employee retention rates are not classified as one of the three key organizational structure issues. In the context of organizational structure, key issues typically focus on how the organization is designed to function effectively in terms of service delivery, management spans, and the aggregation of resources or departments.

Services to end users pertains to how well the organizational structure supports the delivery of products or services to customers, directly impacting overall organizational effectiveness and customer satisfaction. Span management discusses the optimal number of direct reports a manager can effectively oversee, which is crucial for maintaining efficient communication and management processes. Aggregation management involves the coordination and integration of various parts of the organization to ensure they work towards common goals.

Employee retention rates, while important to an organization's overall health, are more related to human resource management and organizational culture rather than the fundamental structure of how an organization operates. Thus, while it plays a role in organizational success, it does not directly pertain to the core concerns around organizational structure itself.