Certification in Supplier Diversity Practice Exam

Which of the following is NOT a major section of a business case?

1. Reason for change

2. Expected outcome

3. Customer satisfaction metrics

4. Problem to be solved

The correct answer is: Customer satisfaction metrics

In the context of a business case, it is important to focus on the core components that drive decision-making and funding approval for initiatives. A typical business case is structured around key areas that clearly outline the necessity and justification for a proposed project or change. This generally includes sections like the reason for change, the expected outcome, and the specific problem that needs to be addressed. While customer satisfaction metrics may be important for evaluating the effectiveness of a project or initiative after its implementation, they do not serve as a foundational component of a business case itself. The business case primarily focuses on justifying the project through the identification of problems and outlining the anticipated effects of the proposed solution. Metrics related to customer satisfaction may come into play during project evaluation phases but are not central to forming the initial case for the business initiative.